FAQ'S

A: We offer a range of IT support services including hardware and software troubleshooting, network setup and maintenance, cybersecurity solutions, data backup and recovery, and IT consulting. We provide both onsite and remote support to cater to your specific needs.

A: Our support team is available Monday through Friday from 8:00 AM to 6:00 PM. For urgent issues, we also offer 24/7 emergency support.

A: Our rates vary depending on the type of service required. Please contact our support team for a detailed quote based on your specific needs.

A: Remote support allows our technicians to access your computer or network remotely to diagnose and resolve issues. We use secure, encrypted connections to ensure your data remains safe during the process.

A: We use industry-standard remote support software like TeamViewer or AnyDesk. Our technician will guide you through the installation and connection process if it's your first time using our remote support service.

A: Yes, our remote support sessions are conducted over secure, encrypted connections. We also ensure that only authorized personnel have access to your system during the support session.

A: Yes, we can assist with the installation, configuration, and troubleshooting of most software applications remotely..

A: Remote support allows our technicians to access your computer or network remotely to diagnose and resolve issues. We use secure, encrypted connections to ensure your data remains safe during the process.

A: Follow the remote access setup guide. Ensure you have the necessary software installed and configured. Contact helop desk if you encounter any issues.

A: Onsite support is typically necessary for hardware issues, network setup, and other tasks that require physical presence. If remote support is not sufficient to resolve your issue, we will schedule an onsite visit at your convenience.

A: Our technicians follow strict health and safety protocols during onsite visits. This includes wearing masks, using hand sanitizer, and maintaining social distancing where possible. We also disinfect our tools and devices before and after each visit.

A: Please ensure that the area where the technician will be working is accessible and that you have any relevant documentation or credentials available. If you have specific concerns or requirements, let us know in advance.

A: First, check that the power cable is securely connected and that your power outlet is working. If your computer still won't start, try restarting it. If the issue persists, contact our support team for further assistance.

A: Yes, we can help diagnose and resolve internet connectivity issues. Please check that your modem and router are properly connected and powered on. If the problem continues, contact us for remote troubleshooting or to schedule an onsite visit if necessary.

A: If you are having trouble with your password, you can reset it through the 'Forgot Password' link on the login page of your account. If you need further assistance, contact our support team.

A: There are several reasons why your computer might be running slow. We recommend restarting your computer, closing unnecessary programs, and running a virus scan. If these steps don't help, contact us for a detailed diagnosis.

A: We recommend installing reputable antivirus software and keeping it up to date. Regularly updating your operating system and applications, avoiding suspicious emails and websites, and backing up your data are also important steps to protect your computer.

A: We offer data backup solutions tailored to your needs, including cloud backups and physical backups. Contact us to discuss the best backup strategy for your situation.